Refunds & Returns Policy
We want you to be completely satisfied with your purchases. If for any reason you are not satisfied with an item you have ordered, please return it, within 15 days of the date of receipt and we will refund your money or send you a replacement.
Items returned under our 15 day guarantee should be returned to us in their original condition including any packaging. Please check the ‘Products we are unable to refund’section below for exceptions.
This guarantee is in addition to your statutory rights.
To ensure we can deal with your return as quickly as possible please email us on email@example.com for the appropriate address to return your parcel to - we’ll also advise you on the best method of returning the goods. We ask that you wrap and parcel goods which you are returning carefully to prevent damage.
Be sure to include a note explaining the reason why you wish to return the goods, whether you would prefer us to send you a replacement or process a refund, and your contact details in the event of any queries. Please note we are only able to replace identical products.
Please obtain proof of postage (a certificate of posting is available free of charge from the Post Office). This should be kept in a safe place in case you need to claim compensation from the carrier. We regret that we cannot accept responsibility for goods in transit from our customers.
We aim to process the returned items promptly. However, during busy periods, please allow up to 21 days for your refund or replacement to be actioned. You can expect a refund in the same form of payment originally used for purchase. Please note that the costs for returning the item to us are unrefundable, unless you are returning an item because of an error on our part or because it is damaged or defective. In these cases we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.
Please note that refunds for items bought as gifts can only be given to the original payer, and if you decide to swap an item, we can't stop the payer knowing.
Products we are unable to refund
In the interests of hygiene, the following items are non-returnable unless faulty:
- Product that have broken seals.
- Opened Products.
- Damaged Products.